At Rickshaw & Co., we are committed to safeguarding the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following types of personal data:

• Contact Information – Name, email address, and phone number
• Booking Information – Date, time, party size, and any special requests
• Payment Information – Processed through secure third-party providers
• Website Usage Data – IP address, browser type, and interaction metrics
• Marketing Preferences – Newsletter opt-in status

2. How We Use Your Information

• Manage reservations and customer inquiries
• Send booking confirmations and service communications
• Process payments securely
• Improve website functionality and user experience
• Send marketing communications (with consent)

3. Legal Basis for Processing

• Consent – For marketing communications
• Contractual Necessity – To fulfill reservations
• Legitimate Interests – Website optimization
• Legal Obligation – Regulatory compliance

4. Sharing Your Information

We may share data with:

• Payment processors and booking platforms
• IT service providers
• Legal authorities when required

All third parties are contractually bound to protect your data.

5. Data Retention

We retain personal data only as long as necessary for its original purpose or to meet legal obligations.

6. Your Rights

• Access your personal data
• Request corrections or deletion
• Object to processing
• Withdraw consent
• Data portability

Contact us using the details below to exercise these rights.

7. Cookies and Tracking

Our website uses cookies to enhance functionality and analyze usage. Manage preferences through your browser settings. See our Cookie Policy for details.

8. Data Security

We implement reasonable security measures, though no digital transmission can be guaranteed 100% secure.

9. Contact Us

10. Policy Changes

We may update this policy periodically. Significant changes will be notified through our website.

Last updated: 2 May 2025